Irwintech LLC
At Irwintech LLC, we are committed to providing professional, high-quality 3D animation and creative services. We want every customer to have a clear and fair understanding of our refund process, cancellation rights, and billing procedures.
This policy explains how customers may request refunds for services purchased from Irwintech LLC, including customized creative work, projects in production, and services whose deliverables have already been accessed.
Customers may request a full refund within 30 days after receiving the service or deliverables, regardless of whether production has started, the project is partially completed, or the customer has accessed or downloaded the deliverables.
We will review and process eligible refund requests in accordance with this policy and applicable law. Starting production, completing part of a project, or accessing digital deliverables does not, by itself, disqualify a customer from requesting a refund within this 30-day period.
Customers should contact us using the information provided below to initiate a refund request.
Customers may request cancellation and a refund before production begins by contacting our customer-service team.
We will review the request and communicate the applicable refund outcome. Eligible refunds will be returned to the original payment method whenever reasonably possible.
Customers may also request a refund after production has started. The fact that work has begun does not automatically make a payment non-refundable.
If a project is partially completed, we will review its status and communicate any relevant details to the customer. Within the applicable 30-day refund period, customers may request a full refund, and partial completion alone will not be used as a blanket reason to deny that request.
We will handle refund requests fairly and consistently with this policy and applicable law.
Customers remain eligible to request a refund within the applicable 30-day period even if they have viewed, accessed, or downloaded project deliverables.
Accessing digital files or receiving completed work does not, by itself, eliminate the right to submit a refund request.
To request a refund, please email our customer-service team with the following information:
Full name
Email address used when placing the order
Project or order number, if available
Payment date and transaction reference, if available
A brief description of the refund request
Refund request email: [email protected]
Customer-service phone: (480) 608-0623
We will review your request and contact you if additional information is required. Please retain your order confirmation and payment receipt for reference.
Once a refund is approved, Irwintech LLC will initiate the refund to the original payment method within 10 business days.
After we initiate the refund, the time required for the credit to appear in your account depends on your bank, card issuer, or payment provider. The credit is generally expected to appear within 5–10 additional business days, although some financial institutions may take longer.
We will provide reasonable confirmation of the refund initiation when available.
If you believe you have been charged more than once for the same order or have identified an incorrect transaction, please contact us at [email protected].
We will review the transaction and arrange an appropriate refund for verified duplicate or incorrect charges.
Revisions included in the original service package will be handled according to the agreed project scope.
Requests for changes outside the original scope may require a separate agreement or additional quotation. Such requests do not remove the customer’s right to request a refund under the terms of this policy.
If a project is delayed because required materials, information, approvals, or feedback have not been provided, we may contact the customer to discuss the schedule and next steps.
Client delays do not automatically invalidate a refund request submitted within the applicable 30-day period.
This is a one-time charge. The transaction will appear on your payment statement as:
Irwintech LLC
If you do not recognize a charge or have questions about a transaction, please contact our customer-service team using the contact information below.
Any updates to this Refund and Cancellation Policy will be published on this page with a revised effective date. Changes will not be used to remove refund rights that already apply to a customer’s purchase under the applicable policy or law.
For refund requests, cancellations, billing questions, or other customer-service concerns, please contact:
Irwintech LLC
Email: [email protected]
Phone: (480) 608-0623
We are committed to handling customer inquiries professionally and providing clear information about refund requests and their status.
